Office Cleaning Companies How do you select the right one?
Whilst it may not be difficult to find a contract office cleaning company being able to find a company that can do the work quickly and effectively is a little more difficult to do. Do you already have a good checklist of questions to ask when you contact the cleaning company?
We can help by giving you a few questions to think about before interviewing.
Do you think the person you are talking to really understands what you are looking for in your office cleaning service contract standards? Have they visited your office and walked around it to see what needs to be done. Did they ask you enough questions to get your opinions of what you need? If they don’t understand what you are looking for how will they pass on instructions to the actual cleaners?
How flexible are they to changes within the contract? There will be times when you move people or departments around the building. Will the cleaners adapt?
Are you allowed to give feedback? Don’t forget however that feedback should be more than just a survey form that you fill out each month and never see any changes as a consequence
Quality control inspections.
Quality control is important especially at the beginning of your contract. You should be sure that the local manager is going to be visiting regularly at the beginning to check on office cleaning standards and ensure that the cleaners standards exceed your own. There should of course also be random checks by cleaning managers throughout the length of the contract. Cleaners should NOT know in advance when these visits are taking place or they may drop standards immediately after one inspection only to pick up again when they know an inspection is due.
Finally do they do have systems in place that will assure you that you will be able to get access to senior managers direct in order to sort out any issues that may come up during the cleaning contract. It is also important to understand how your calls are going to be handled and that you will be confident that your issue will be dealt with promptly and professionally at all times.
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